R. Chandrasekhar is the president of the National Association of Software and Services Companies (NASSCOM), the premier trade body for the Indian IT-BPO sector. In this exclusive interview with ‘India Global Business’, the former Secretary in the Indian government’s Department of Telecommunications delves into the trends in the industry, the future of robotics and how the Indian information technology sector can remain ahead of the curve.
How can Indian IT firms move up the value chain?
There is a huge opportunity for transformation in India across sectors, with solutions around Internet of Things (IoT), machine-to-machine communication and automation of knowledge work. In order to ensure the continued growth of the industry, important steps need to be taken in this journey of transformation.
Since traditional service providers and incumbents are getting disrupted, enterprises are opening up to the idea of new sourcing models, thus creating opportunities for new entrants. In the past, it would have been extremely difficult to break through such accounts as marketing efforts have shown previously. Companies are investing in building platforms and productised solutions to drive future growth opportunities. Priorities for the industry going forward will be verticalisation, automation, digital and cloud services, operational excellence and expanding global delivery models. Login/Sign up to Read moreTagged: United States, Information Technology, Digital India, Software, Ecosystem