Focus on digital but look at hand behind machine too: RBI to banks

16-Apr-2015 #Digital India Source: The Hindu Businessline

While inaugurating Dena Bank’s self service branch banking, RBI governor stated that on the lines of increasing digital banking, we must not ignore the man behind the machine to facilitate better transition since India is a different market. He favoured a blend of software with human-ware and also indicated concerns about cyber security.

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